Privacy Policy

Introduction

This Privacy Policy describes how Social Explorer, Inc. and its affiliates (“Vizualist”, "Social Explorer" , “we”, “us”) collect, use, and disclose information in compliance with the California Consumer Privacy Act (CCPA), the Children's Online Privacy Protection Act (COPPA), and the Family Educational Rights and Privacy Act (FERPA), and your choices with respect to the information.

Applicability of This Privacy Policy

This Privacy Policy applies to information collected through Vizualist’s products, tools, and services (collectively, the “Services”), our website (vizualist.com) (the “Site”), and other interactions you may have with Social Explorer. If you do not agree with the Privacy Policy, do not access or use the Services or any other aspect of Social Explorer’s business.

Personal Data We Collect And Receive

Vizualist may collect and receive personal information (“PI”) and other information and data (“Other Information”) in a variety of ways:

Personal Information (PI)

  • Account Information: If you sign up for a subscription or access the Site and our Services, we collect your name and email address. For subscription purchases, we collect credit card and billing information using secure third-party payment processors. We also collect your name and email if you sign up through your Facebook or Google account. Optionally, we may collect your role and company name.
  • Children's Privacy (COPPA): We do not knowingly collect PI from children under 13 without parental consent. If you believe we have collected data from a child under 13, please contact us to have it removed.
  • Educational Records (FERPA): We do not collect or process PI that is part of an educational record as defined by FERPA.

Other Information

  • Services Metadata:  We collect metadata about your interactions with our Services, including website pages, features, content, and links you interact with. This helps us understand usage patterns and improve our Services.
  • Log Data: Our servers automatically collect information when you access or use our Site or Services, including IP address, referring webpage, browser type, date and time of access, and language preferences.
  • Device Information: We collect information about devices accessing the Services, including device type, operating system, settings, application IDs, and unique device identifiers.
  • Location Information: We may approximate your location using information from you, your organization, or third parties, such as a business address or IP address. We may also collect location information from devices with your consent.

How We Use and Share Personal Data

Vizualist uses PI and Other Information in compliance with applicable laws and regulations, including CCPA, COPPA, and FERPA. We do not sell your PI or Other Information to third parties for any purpose.

PI Usage:

  • We use PI to operate, maintain, and improve the Services, communicate with you about the Services, and ensure their security and integrity.
  • We may disclose PI as required by law or legal process.
  • We share PI with our corporate affiliates and business partners, such as Stripe for payment processing and Google Analytics, under strict confidentiality agreements.

Other Information Usage:

  • We use Other Information to provide, update, maintain, and protect our Services, Site, and business.
  • We may use Other Information to develop and improve search, learning, productivity tools, and additional features.
  • We send you service, technical, and administrative emails and communications, which are considered part of the Services. You may opt out of marketing emails.
  • We use Other Information to respond to your requests, comments, and questions.
  • We use account data for billing, account management, and administrative matters.
  • We may use Other Information to investigate and prevent security issues and abuse.

Data Retention

We keep your Personal Data for no longer than necessary for the purposes for which it is processed, or as required by law.

Security

Vizualist takes data security seriously and implements measures to protect Personal Data from loss, misuse, unauthorized access, or disclosure. However, we cannot guarantee absolute security due to the nature of communications and information processing technology.

Your Rights Under CCPA

  • Right to Know: You have the right to request information about the categories and specific pieces of PI we collect, use, disclose, and sell.
  • Right to Delete: You have the right to request the deletion of your PI, subject to certain exceptions.
  • Right to Opt-Out: We do not sell your PI.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

Changes To This Privacy Policy

We may update this Privacy Policy. We will notify you of material changes via email or through the Services. Your continued use of our Services after changes

Contact

If you have questions or comments about our Privacy Policy, please email us at contact@vizualist.com.

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